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Portal Da Queixa
Entrar

Juntos para mais e melhor

Dê poder à sua voz. Contribua para um ambiente onde a qualidade de serviço seja a norma.

Reclamar
Como funciona

O processo é simples

Selecione a entidade

Preencha os seus dados

Descreva o problema

Nós encaminhamos

A nossa missão

AGILIDADE

Oferecer um espaço para esclarecimento, resolução e acompanhamento de problemas e prevenção de diferendos entre particulares e entidades.

TRANSPARÊNCIA

Promover a construção de relações entre clientes e marcas através da cooperação e partilha de experiências.

REPUTAÇÃO

Identificação de oportunidades de melhoria, preservação da reputação de marcas e manutenção da confiança do consumidor e utente.

Como funciona

Ligamos o problema com quem pode resolver

O Portal da Queixa é uma plataforma online que liga um utilizador à uma entidade comercial ou pública.
Permite apresentar um problema sobre determinada situação e promover a resolução das mesmas junto das entidades competentes.

Para fazer uma reclamação clique em “Reclamar”.
No formulário que lhe será apresentado, preencha todos os campos solicitados, com o máximo de informação que tiver ao seu dispôr.
Após clicar em submeter, a sua reclamação será encaminhada para a respetiva entidade. Receberá um email com um link que lhe permite ver e acompanhar o estado da reclamação.
Essa reclamação ficará exposta na plataforma, de forma anónima, para visibilidade de todos os visitantes.

Após a submissão da reclamação, a entidade visada será notificada alertando para uma nova reclamação que lhe foi dirigida e é solicitado que dê uma resposta ao reclamante.
Sempre que exista uma resposta, por parte da marca ou utilizador, ambos serão notificados por e-mail.
O Portal da Queixa não responde às reclamações efectuadas pelos utilizadores e não intervém no processo da reclamação entre o utilizador e a entidade. Toda a comunicação é da inteira responsabilidade dos intervenientes. 
O Portal da Queixa não tem autoridade para, e nem como objectivo, substituir nenhuma entidade reguladora de arbitragem ao consumo ou defesa do consumidor, e nem procura ter um papel arbitrário, não fazendo juízos sobre qualquer opinião manifestada.

Não. O Portal da Queixa é uma plataforma de acesso público, totalmente gratuita.
Não há lugar a qualquer custo para o consumidor no processo da reclamação ou pedido de informação.

O Portal da Queixa é uma plataforma online de comunicação entre entidades e consumidores, ou seja o seu papel é criar a ponte para a exposição de problemas e experiências, dando visibilidade as mesmas, ficando a decisão e a responsabilidade de resposta sobre as respetivas entidades.

A sua experiência conta!

Partilhar a sua experiência não só ajuda a resolver problemas imediatos, como também contribui para a melhoria dos serviços para si, para os outros e para as empresas.

Reclamar